Goods return policy

When paying with cards, cash refunds are not allowed. The return procedure is governed by the rules of international payment systems.

The procedure for the return of goods is regulated by article 26.1 of the federal law “On the Protection of Consumer Rights”.

The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days;
Return of good quality goods is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved;
The consumer is not entitled to refuse the goods of good quality, having individually defined properties, if the specified goods can be used exclusively by the person who purchases it;
If the consumer refuses the goods, the seller must return to him the amount paid by the consumer under the contract, with the exception of the seller’s expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer makes the corresponding request;
To return money to a bank card, you need to fill out the "Money Refund Application", which is sent upon request by the company to an email address and send it with a copy of the passport to the address vestis1@yandex.ru.

The refund will be made to the bank card within 5-30 business days from the date of receipt of the "Application for the return of funds" by the Company. The exact term depends on the bank that issued the card.

To return money from operations carried out with errors, it is necessary to apply with a written application and attach a copy of the passport and checks / receipts confirming the erroneous write-off. This statement must be sent to vestis1@yandex.ru

The refund amount will be equal to the amount of the purchase. The period for consideration of the Application and the refund begins to be calculated from the moment the Company receives the Application and is calculated on business days excluding holidays / weekends.

Privacy policy & personal data protection

To protect your personal data, we have implemented a number of security tools that apply when entering, transferring or working with your personal data.

1. Disclosure of personal information and transfer of this information to third parties.

Your personal information may be disclosed by us only in the event that it is necessary to: Ensure compliance with the requirements of the law or the requirements of the judicial process in our relation; Protect our rights or property; Taking urgent measures to ensure the personal safety of our employees or consumers of the services provided to them, as well as ensuring public safety. Personal information received at our disposal during registration may be transferred to third parties and individuals who are in partnership with us to improve the quality of the services provided. This information will not be used for any other purpose than those listed above. The mobile phone number you provided can be used to send you messages or notifications about changes related to your application or order, as well as sending messages about company events and changes, important information about new products and services, etc. It is possible to unsubscribe from these emails.

2. Use of «cookie» files.

When a user visits a website, a «cookie» file is written to his computer (if the user allows such files to be accepted). If the user has already visited this website, the «cookie» is read from the computer. One of the directions for the use of «cookie» is that they make it easier to collect visiting statistics. This information helps determine which information sent to customers may be the most interesting to them. The collection of this data is carried out in a generalized form and never corresponds to personal information of users. Third parties, including Google, display our company’s ads on the Internet. Third parties, including Google, use cookies to display ads based on user’s previous visits to our websites and interests in web browsers. Users may not allow Google to use «cookies». To do this, visit a special page of Google at this address: http://www.google.com/privacy/ads/

3. Changes to the privacy statement.

A statement of confidentiality is expected to be updated periodically/ this will change the date of the previous update indicated at the beginning of the document. Changes to this statement will be posted prominently on our websites.

4. Your comments and suggestions.

Our representatives will be attentive to all of your comments regarding this privacy statement. You can send your comments and suggestions by email to vestis1{at}yandex.ru. Please visit this page periodically to keep up to date with the latest updates of this agreement.

Payment rules & payment security

For payment (entering the details of your card) you will be redirected to the payment gateway of Sberbank PJSC. Connection to the payment gateway and information transfer is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure online payments Verified By Visa, MasterCard SecureCode, MIR Accept, J-Secure, you may also need to enter a special password to make a payment.

This site supports 256-bit encryption. Confidentiality of the personal information provided is ensured by PJSC Sberbank. The information entered will not be provided to third parties, except as provided by the laws of the Russian Federation. Payment by credit card is carried out in strict accordance with the requirements of the payment systems MIR, Visa Int., MasterCard Europe Sprl, JCB.

On the page for entering bank card data, you will need to enter bank card data: card number, card holder name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard, Additional Identification Code for MIR). All necessary data is printed on the card itself. A three-digit security code is the three digits on the back of the card.

Next, you will be redirected to the page of your bank to enter the security code that will come to you in SMS. If the security code has not arrived at you, you should contact the bank that issued the card to you.

Cases of refusal to make a payment:

- a bank card is not intended for making payments via the Internet, which can be found out by contacting your Bank;
- insufficient funds to pay by credit card. You can find out more about the availability of funds on a bank card by contacting the bank that issued the bank card; bank card information is entered incorrectly;
- The credit card has expired. The validity period of the card is usually indicated on the front side of the card (this is the month and year until which the card is valid). You can find out more about the validity period of a card by contacting the bank that issued the bank card.

For payment by credit card and other issues related to the operation of the site, you can contact the following phone number: 8 (800) 222-73-32.

The personal information you provide (name, address, phone, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card details are transmitted only in encrypted form and are not stored on our Web server.

Order Delivery Rules

We provide the following delivery methods for our customers:

* Address courier delivery;

* Delivery to the terminal of the transport company;

Cost of delivery

Shipping costs are already included in the purchase price. Depending on the amount of the order, delivery can be carried out by courier or to the terminal of the transport company.

Delivery terms

After placing your order, our manager will contact you to clarify the details of the order. Delivery time is from 1 to 7 business days, depending on the city of delivery.

Order tracking

After sending the order, an email will be sent to you with information to track your parcel.

The procedure for receiving goods

The goods are transferred to the buyer or to a third party indicated in the order as the recipient. If it is impossible to receive an order, the client has the right to change the consignee.

Counterparties

Our company delivers its products using the following transport and courier companies:
- "Business Line";

- "PECom";

- "ZhelDorExpedition";

- “EMS”;

- "CDEK".